Learning and Improvement Framework
SCOPE OF THIS CHAPTER
This chapter covers the requirements within Chapter 4 of Working Together to Safeguard Children 2015, which describes the way that professionals and organisations protecting children need to reflect on the quality of their services and learn from their own practice and that of others. It explains the requirements for an integrated local learning and improvement framework.
This chapter was added to the manual in March 2016.
|1.1||Learning and Improvement Framework|
|1.2||Purpose of Local Framework|
|2.||Principles for a Culture of Continuous Improvement|
|3.||Considerations for Local Processes|
|3.1||Transfer the Learning|
|3.2||The LSCB Training Strategy|
Working Together requires that the Local Safeguarding Children Board maintain a shared local learning and improvement framework across those local organisations working with children and families.This local framework covers the full range of single and multi-agency reviews and audits which aim to drive improvements to safeguard and promote the welfare of children. The different types of review include:
- Serious Case Review (see Serious Case Reviews Procedure);
- Child death review (see Chapter 5: Child death reviews of Working Together 2015: a review of all child deaths under the age of 18;
- Review of a child protection incident which falls below the threshold for a Serious Case Review;
- Performance information - The Board collates detailed multi-agency data summaries of activity to enable the LSCB to monitor progress and further understand safeguarding services. Performance monitoring enables the LSCB to measure the progress towards its Business Plan objectives;
- Review or audit of practice in one or more agencies;
- LSCB Quality Audits - This is the work undertaken to drill down and test the effectiveness of practice and determine what works well and what we can do to improve. The topics of the audits are determined by performance data, quality information and responses to recommendations from inspections and serious case reviews. The themed multi-agency audits have a clear focus on outcomes, and the impact of agencies in achieving those outcomes. The impact on the child is always central to the process;
- Practitioner forums – the forums help people who work with children and young people learn from each other, understand each other’s’ roles and responsibilities and what local provision is available in each part of the county;
- Section 11 audits - Section 11 (s.11) of the Children Act (2004) places duties on a range of organisations to ensure their functions, and any services that they contract out to others, are discharged having regard to the need to safeguard and promote the welfare of children. Section 11 audits are conducted annually and if an agency does not meet all the s.11 requirements then an action plan is developed.
The aim of this framework is to enable local organisations to improve services through being clear about their responsibilities to learn from experience and particularly through the provision of insights into the way organisations work together to safeguard and protect the welfare of children.
The framework should be shared across all agencies that work with families and children. Working Together states that ‘This framework should enable organisations to be clear about their responsibilities, to learn from experience and improve services as a result’.
This should be achieved though:
- Reviews conducted regularly;
- Such reviews to encompass both those cases which meet statutory criteria (i.e. Serious Case Reviews and child death reviews) and cases which may provide useful insights into the way organisations are working together to safeguard and protect the welfare of children;
- Reviews examining what happened in the case, why it did so and what action will be taken to learn from the findings;
- Learning from both good and more problematic practice about the organisational strengths and weaknesses within local services to safeguard children;
- Implementation of actions arising from the findings which result in lasting improvements to services;
- Transparency about the issues arising and the resulting actions organisations take in response to the findings from individual cases, including sharing the final reports of Serious Case Reviews with the public.
Reviews are not an end in themselves, but a method to identify improvements needed and to consolidate good practice. The LSCB and partner organisations will translate the findings from reviews into programmes of action which lead to sustainable improvements.
There is considerable local discretion as to what the Learning and Improvement Framework will look like in any area. It will need to take into account the LSCB structure and partnership arrangements and aim to be as inclusive as possible.Local learning and Improvement framework arrangements will need to develop shared audit tools, processes for capturing the views of service users and a system for sharing learning with the wider workforce.
There should be a culture of continuous learning and improvement across the organisations that work together to safeguard and promote the welfare of children, so as to identify what works and what promotes good practice.
Within this culture the principles are:
- A proportionate response: According to the scale and level of complexity of the issues being examined i.e. the scale of the review is not determined by whether or not the circumstances meet statutory criteria;
- Independence: Reviews of serious cases to be led by individuals who are independent of the case under review and of the organisations whose actions are being reviewed;
- Involvement of practitioners and clinicians: Professionals should be fully involved in reviews and invited to contribute their perspectives without fear of being blamed for actions they took in good faith;
- Offer of family involvement: Families, including surviving children, should be invited to contribute to reviews and be provided with an understanding of how this will occur;
- The child to be at the centre of the process;
- Transparency: Achieved by publication of the final reports of Serious Case Reviews and the LSCB’s response to the findings. The LSCB annual reports will explain the impact of Serious Case Reviews and other reviews on improving services to children and families and on reducing the incidence of deaths or serious harm to children. This will also inform inspections;
- Sustainability: Improvement must be sustained through regular monitoring and follow-up so that the findings from these reviews make a real impact on improving outcomes for children.
There is an understandable focus on Serious Case Reviews given the profile of this type of review, however it should be remembered that they are not the only process that should drive learning and improvement. LSCB’s should pay equal or greater attention to the dissemination processes for learning giving consideration to:
- The need to reach a multi-agency audience;
- An understanding of adult learning;
- The on-going training and development needs of certain professional groups.
Clearly one approach will not be suitable for all learning and every agency; a range of learning opportunities should be provided that could include: inter-professional discussion forums, specific dissemination events, thematic presentations (combining the learning from several different reviews) and the uses of LSCB newsletters to produce factsheets on specific topics.
Learning is disseminated to front line Practitioners to improve practice and lead to better outcomes for Children and Young People. The Learning and Improvement Sub Group are responsible for the planning, co-ordination, commissioning and evaluation of high quality multi-agency training to the children’s workforce. The group ensures that the learning and development provided within agencies will equip professionals to safeguard children.
The Core functions of the Learning and Improvement sub group are;
- To develop and review a multi-agency learning and development programme within the context of local and national policies, research and practice developments;
- To ensure standards are set for single agency basic training/learning and evaluate and review single agency provision;
- To commission the design, planning, organisation and implementation of the training/learning programme based on LSCB priorities, learning from SCRs and reviews of child deaths;
- Monitor and evaluate the quality and effectiveness of the LSCB learning programme;
- Support, develop and monitor the LSCB trainers pool;
- To ensure oversight and information about individual agency training that links to the LSCB priorities and to consider which could be accessed by partner agencies;
- To ensure that the learning from serious case reviews is communicated in single and multi-agency training;
- To ensure that individual agencies focus on how staff in their organisations are achieving and maintaining their competencies in safeguarding using a range of learning opportunities;
- To provide the LSCB with Impact evaluation of training on a six monthly basis in order to measure the effectiveness of training.